Why did my payment fail?

The cause of an eCheck/ACH payment failure can vary. The most common failure reasons include an account number that was entered either incorrectly or incompletely, as well as insufficient funds.

Regardless of the reason, you'll have an opportunity to reset your payment method and retry your renewal payment online with myNCDMV.

Note: If you do not revisit your profile and add a new credit/debit card to submit your payment within a week, your outstanding balance will be sent to the NC DMV for collection.

How to Correct eCheck/ACH Payment Failures

When you receive an email stating your payment failed, you'll be directed to click on the blue button on the failure email you received to update your payment method. Simply follow the link and add a credit or debit card to reprocess your transaction. 

Note: The NC DMV requires failed ACH payments to be reprocessed using a credit or debit card.  

If you completed the initial transaction signed into a myNCDMV account, you will also want to delete the bank account that was unsuccessful in processing your payment from your profile. 

• You can accomplish this by clicking on your profile button in the upper righthand corner of the page, and scrolling down to the "Payment Methods" section and click Edit. Then click delete, and confirm by clicking Yes, delete. See Remove a payment method for more.

Credit/Debit Card Payment Failures

If your credit or debit card is denied or not accepted, you should see that notification right away when trying to pay with your credit or debit card in myNCDMV. 

However, in the rare event that your payment initially processes but is later denied, you will either receive an email from myNCDMV with instructions on updating your payment method.