Help Center

New to myNCDMV? We’ll help you renew a vehicle, renew a driver license, order duplicates, and more.

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  • Add a payment method plus-icon minus-icon

    Follow these steps to add a payment method to your myNCDMV profile:   1. Sign in to myNCDMV and click on the profile icon in the upper right corner of the screen.     2. Scroll down to the "Payment Methods" section and click Add Payment M...
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  • Remove a payment method plus-icon minus-icon

    To remove a Payment Method from your myNCDMV profile, follow these steps:   1. Sign in to myNCDMV, and click on the profile icon in the upper right corner of the screen.     2. Click Edit on the payment method you would like to remove.         3...
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  • Where can I find my receipt? plus-icon minus-icon

    After your payment is complete, you'll receive an email confirmation receipt, and a receipt will be stored in the "Receipts" section of your myNCDMV profile.   1. Sign in to myNCDMV and click the profile icon located in the top right-hand corner o...
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  • Why did my payment fail? plus-icon minus-icon

    The cause of an eCheck/ACH payment failure can vary. The most common failure reasons include an account number that was entered either incorrectly or incompletely, as well as insufficient funds. Regardless of the reason, you'll have an opportunity...
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